I have login issues, what can I do ?

1. To dubbelcheck first:

• Are your login credentials correct ? 
  • First time users will have to install a password first:
    • Access your platform by clicking the URL within the 'Welcome to RetailSonar mail'.
    • Click forgot your password to register your password. 
    • You will now receive a confirmation mail with the link to the URL of the platform. It might happen that those emails appear in the spamfolder, be sure to check!
    • Enter your registered password
• Are you using the correct, most recent application URL? 
• In case you are accessing the platform from a bookmarked URL: have you bookmarked https://xxxxxx.platform.retailsonar.com/ ? If you've bookmarked https://xxxxxx.platform.retailsonar.com/exploration#/ it might give issues.
• Have you tried different browsers? It's recommended to work with Chrome. Internet Explorer usually gives errors.
• Have you tried resetting your password?  (Check your spam folder in case you don't receive the email)

2. If you still have issues, contact support@retailsonar.com

• Mention the URL
• Mention your internet browser + operating system
  • e.g. Google Chrome in Windows 10
• Mention the user email
• Date/time of last successful log-in (if relevant)
• Date/time of password reset attempt (if relevant)
• In case you had an error: add a screenshot of the issue / error