---
title: "Check file upload progress and validation errors"
url: "https://kb.retailsonar.com/en/article/check-file-upload-progress-and-validation-errors"
language: "en"
last_updated: "2026-06-30T15:16:49.804Z"
---

# Check file upload progress and validation errors

After uploading your Excel file to the project, you can follow the progress of the upload and validation process in the **Jobs** section.

To open the **Jobs** section, click your name in the top-right corner of the platform and select **Jobs**.

 ![](https://cdn-assets.productfruits.com/3551adc7-9451-40f3-834b-78b6a776f4aa)

##  File validation errors

It is possible that the validation of your file fails. When this happens, the job will show a red exclamation mark. ![](https://cdn-assets.productfruits.com/4c677ff4-8010-48f9-8405-e9003d3c2791)

To review the errors, click the **download button** on the right side of the job. This will download a version of your file with additional information about the validation errors.

You will also receive a notification in the platform. From this notification, you can download the error file directly. ![](https://cdn-assets.productfruits.com/f432f1b4-e4b3-446a-b3cc-897942164aad)

## Review the error file

In the downloaded error file, two new columns are added next to the columns you provided:

-   **Row level errors**
-   **Global errors**

These columns explain what went wrong in the corresponding row or in the file structure.

![](https://cdn-assets.productfruits.com/1dfe0beb-8315-464a-babd-0721ce46b5c3)

## Common validation errors

The most common validation errors are listed below.

### Mandatory information is missing

A **mandatory column** was not provided, or a mandatory field is empty.

Check the required columns and make sure all mandatory fields are completed before uploading the file again.

### The address information is incomplete

The address fields must be completed in one of the accepted formats:

-   Latitude, longitude, and country
-   Address, postal code, city, and country
-   Address, postal code, city, country, latitude, and longitude

### The country is not recognized

The country value must match one of the accepted country codes for your platform.

Examples include:

-   **BE** for Belgium
-   **NL** for the Netherlands
-   **DE** for Germany
-   **FR** for France
-   **ES** for Spain
-   **UK** for the United Kingdom

### The brand is not recognized

The brand name must match one of the accepted values in the template.

You can find the available options in the **Guidelines** tab of the Excel template.

## Upload the corrected file

After correcting the errors in the Excel file, upload the file again by clicking **Upload**.

![](https://cdn-assets.productfruits.com/167c5448-2239-4e69-93f6-d23f25f7c539)